Moscow is a city in which tourists come for comfort and impression. In the capital, they will find unique attractions, big festivals, a big choice of hotels and restaurants. However, even on the most thoughtful trip, unforeseen situations may arise. Special services for tourists working quickly in the capital will help find things or documents that are missing, call taxis or provide support for a professional translator.
If there is an emergency situation
In case of emergency situations, tourists can call some 112, available from all mobile operators. To ensure security on the central streets of Moscow, a tourist police officer, their staff can be found by wearing clothes with tourist police. Today, there are experts owning Chinese, German, French, Spanish languages, as well as Italian, Arab and Denmark in its units.
In case tourists lose documents or other things on the street, you should contact the nearest police station or office. If everything is lost on the subway, in the center of Moscow or the central diameter of Moscow, should contact the warehouse of the subway that is forgotten, where all the things are found in the train and at the stations sent, except for the documents (they are transferred to the police). Detailed information can be found from instructions how to find lost things on the MOS.RU..
In the Capital, the Moscow Information Support Center of tourists is operating. Phone for calls from Russia: +7 800 300-61-22 (free), calls from other CIS countries: +7 495 122-01-11. Operators will explain how to pay for the road on the subway or to the airport, where the embassy or visa center is located. Experts of Russian and English speaking center. A detailed memorandum for tourists who came to the capital also had on MOS.Ru.
Universal assistant
An important factor in the capital's infrastructure is Moscow's tourist centers, in which tourists help adapt in the city. Staff of the information centers can tell about the attractions and programs of events, choose the right route and share useful tips. Among visitors of centers both tourists and citizens interested in events taking place in the city.
In April 2025, a tourist bank center for guests from other countries opened in Bolshaya Dmitrovka. Here, they can receive consultations in English, Arabic and other languages, as well as familiarize themselves with the tea tradition and buy souvenir products of Moscow's Tea Tea project. In addition, among the services provided – Debt design and exchange cards.
A private question that stimulates many guests is to search for souvenirs for relatives and friends. Parts of tourist centers are located on Tverskaya Square and Bolshaya Dmitrovka Street will also help this. Now it is represented by the Moscow brand souvenir line.
Digital Service
When planning a trip to Moscow, tourists can study the necessary information first in the Rospass service. The platform will help learn about cultural and sports events, make a tour, buy tickets, houses or discuss in a restaurant. In addition, using resources, users can add Troika transport cards or buy tickets for AeroExpress. The main advantage of the Rospasss service is that the routes are planned, tickets purchased and other orders are stored in a place – user personal account.
This service operates in Russian, English, Spanish and Arabic. Also, there is a mobile roll for rospass. In the first six months of this year, the service has used about 26 million times-three times compared to the same period in 2024. Today, about 57,000 offers to travel in Russia have been collected on the basis, more than one-third of them are in the capital.
The Moscow City Tourism Committee creates a stable brand of the capital as an important tourist destination not only in Russia, but also in the world. Typically, guests from other countries of CIS, China, India and the Middle East to the city. In order to strengthen the international relations, Moscow organizes business tasks and demonstrates tourism potentials at industrial exhibitions, creating projects and events that are oriented for foreign tourists, for example, the new Chinese New Year at the Moscow Festival.
Keep the main news in the official channels of Moscow city in Max and Telegram Messenger immediately.